--- title: Customer FAQs - Get Answers about Our Delivery Services description: Have questions about our delivery services in San Antonio, Austin, Dallas, Tyler, or OKC? Check out GOHFR’s customer FAQs for all the answers you need. image: https://www.gohfr.com/hubfs/pana.png --- [![Gohfr delivery services - Logo](https://www.gohfr.com/hs-fs/hubfs/MEDIUM-PNG%201.png?width=215&height=96&name=MEDIUM-PNG%201.png "Gohfr delivery services - Logo")](https://www.gohfr.com?hsLang=en) - Delivery Services - [For Businesses](https://www.gohfr.com/business-courier-services) - [For Individuals](https://www.gohfr.com/individual-delivery-services) - [Same Day Delivery](https://www.gohfr.com/same-day-delivery) - [Scheduled Delivery](https://www.gohfr.com/scheduled-delivery) - [3PL Partner](https://www.gohfr.com/services/3pl-courier-partner) - [HIPAA-Compliant Medical Courier](https://www.gohfr.com/services/hipaa-compliant-medical-courier) - Industries - [Healthcare](https://www.gohfr.com/industries/healthcare) - [Pharmacy](https://www.gohfr.com/industries/pharmacy) - [Medical Devices](https://www.gohfr.com/industries/medical-devices) - [Corporate](https://www.gohfr.com/industries/corporate) - [Professional Services](https://www.gohfr.com/industries/professional-services) - [Retail](https://www.gohfr.com/industries/retail) - [Industrial & Equipment Parts Courier](https://www.gohfr.com/industries/industrial-equipment) - [Service Areas](https://www.gohfr.com/service-areas) - [Why Gohfr](https://www.gohfr.com/why-gohfr) - [Contact](https://www.gohfr.com/contact-us) [Login or Register](https://gds.gohfr.com/) [![MEDIUM-PNG 1](https://www.gohfr.com/hs-fs/hubfs/MEDIUM-PNG%201.png?width=215&height=96&name=MEDIUM-PNG%201.png "MEDIUM-PNG 1")](https://www.gohfr.com?hsLang=en) [Login or Register](https://gds.gohfr.com/) [![Gohfr Logo](https://www.gohfr.com/hs-fs/hubfs/MEDIUM-PNG%201.png?width=215&height=96&name=MEDIUM-PNG%201.png "Gohfr Logo")](https://www.gohfr.com?hsLang=en) - Delivery Services - [For Businesses](https://www.gohfr.com/business-courier-services) - [For Individuals](https://www.gohfr.com/individual-delivery-services) - [Same Day Delivery](https://www.gohfr.com/same-day-delivery) - [Scheduled Delivery](https://www.gohfr.com/scheduled-delivery) - [3PL Partner](https://www.gohfr.com/services/3pl-courier-partner) - [HIPAA-Compliant Medical Courier](https://www.gohfr.com/services/hipaa-compliant-medical-courier) - Industries - [Healthcare](https://www.gohfr.com/industries/healthcare) - [Pharmacy](https://www.gohfr.com/industries/pharmacy) - [Medical Devices](https://www.gohfr.com/industries/medical-devices) - [Corporate](https://www.gohfr.com/industries/corporate) - [Professional Services](https://www.gohfr.com/industries/professional-services) - [Retail](https://www.gohfr.com/industries/retail) - [Industrial & Equipment Parts Courier](https://www.gohfr.com/industries/industrial-equipment) - [Service Areas](https://www.gohfr.com/service-areas) - [Why Gohfr](https://www.gohfr.com/why-gohfr) - [Contact](https://www.gohfr.com/contact-us) [Login or Register](https://gds.gohfr.com/) [![MEDIUM-PNG 1](https://www.gohfr.com/hs-fs/hubfs/MEDIUM-PNG%201.png?width=215&height=96&name=MEDIUM-PNG%201.png "MEDIUM-PNG 1")](https://www.gohfr.com?hsLang=en) [Login or Register](https://gds.gohfr.com/) - Delivery Services - [For Businesses](https://www.gohfr.com/business-courier-services) - [For Individuals](https://www.gohfr.com/individual-delivery-services) - [Same Day Delivery](https://www.gohfr.com/same-day-delivery) - [Scheduled Delivery](https://www.gohfr.com/scheduled-delivery) - [HIPAA-Compliant Medical Courier](https://www.gohfr.com/services/hipaa-compliant-medical-courier) - [3PL Partner](https://www.gohfr.com/services/3pl-courier-partner) - Industries - [Healthcare](https://www.gohfr.com/industries/healthcare) - [Pharmacy](https://www.gohfr.com/industries/pharmacy) - [Medical Devices](https://www.gohfr.com/industries/medical-devices) - [Corporate](https://www.gohfr.com/industries/corporate) - [Professional Services](https://www.gohfr.com/industries/professional-services) - [Retail](https://www.gohfr.com/industries/retail) - [Industrial & Equipment Parts Courier](https://www.gohfr.com/industries/industrial-equipment) - [Service Areas](https://www.gohfr.com/service-areas) - [Why Gohfr](https://www.gohfr.com/why-gohfr) - [Insights](https://www.gohfr.com/blog) - [Contact](https://www.gohfr.com/contact-us) - [Gohfr-Services FAQ](https://www.gohfr.com/customer-faqs) - [Become A Driver](https://www.gohfr.com/become-a-driver) [Login or Register](https://gds.gohfr.com/) # Customer FAQ’S ## Answers to Common Questions from Customers ### How can I access the Gohfr platform for deliveries? We want to ensure that we understand and meet our customer’s needs; therefore, we take the time to set up each customer with their own account. There are no set up fees or annual fees associated with opening a Gohfr account; you only pay for what you use. For more information on opening a Gohfr account, please contact us at support@gohfr.com and a representative will contact you as soon as possible. ### How does Gohfr operate? Gohfr is harnessing the power and speed of the gig economy and maintains a network of drivers throughout local cities to accept and make deliveries. Vehicle sizes range from standard cars, and SUV’s to pickup trucks. High majority of package deliveries will fit in the front and or back seat of most vehicles. ### How does Gohfr maintain safety and security? Two ways. First, all of our Partner Drivers must undergo and pass a background and MVR check, must have an active U.S. driver’s license, and carry active motor vehicle insurance. Secondly, Gohfr carries and maintains the necessary business insurance policies including Cargo Insurance which insures all cargo for up to $25,000 USD. ### Can I track my package throughout the delivery process? Yes, the Gohfr platform allows for Customer’s to view and track their packages throughout each step of the delivery process, through account alerts and real time notifications. Customers are also have the ability to view signature and picture confirmations to ensure successful delivery. ### How much does it cost to send a standard delivery request via the Gohfr Delivery System? The Gohfr Delivery System uses a dynamic pricing model that calculates your delivery cost based on three main factors: the delivery time window, package size, and travel distance. With Gohfr, the price you see is the final price—no add-ons, extra charges, or hidden fees, ever. Enjoy straightforward, transparent pricing every time you order. For an instant cost estimate, sign up for a **[free Gohfr account](https://gds.gohfr.com/#/customer-signup)** and enter your pickup and delivery addresses. See your exact price for a standard delivery—quick, easy, and commitment-free. ### Does gohfr offer the ability to be set up on recurring invoicing? Yes, Gohfr offers its customers the ability to pay via credit card inside the Gohfr App or to set up reoccurring invoicing. ### What locations/cities does Gohfr currently provide delivery service? Gohfr currently offers delivery services in a growing list of locations, including: - **Texas**: San Antonio, Austin, Dallas/Fort Worth, Tyler, Corpus Christi, McAllen - **Oklahoma**: Oklahoma City, Tulsa - **Florida**: Pensacola - **Hawaii**: Honolulu   [Still Have More Questions?](https://www.gohfr.com/contact-us?hsLang=en) ## Quick Contact Got a question for us? Drop us a line and we’ll follow up as soon as possible. ## Order from any device. You can schedule deliveries 24/7 [Schedule A Delivery](https://gds.gohfr.com/#/login) ![Gohfr-footer-logo](https://www.gohfr.com/hs-fs/hubfs/MEDIUM-PNG%201-1.png?width=170&height=52&name=MEDIUM-PNG%201-1.png "Gohfr-footer-logo") Your delivery, on demand. Download the app. [![Apple Store](https://www.gohfr.com/hs-fs/hubfs/Apple%20Store.png?width=148&height=52&name=Apple%20Store.png "Apple Store")](https://apps.apple.com/us/app/gohfr/id1475017865) [![image 1 (1)](https://www.gohfr.com/hubfs/image%201%20(1).png "image 1 (1)")](https://play.google.com/store/apps/details?id=com.companyname.Gohfr&pli=1) Delivery Services [Business Courier Services](https://www.gohfr.com/business-courier-services?hsLang=en) [Individual Delivery Services](https://www.gohfr.com/individual-delivery-services?hsLang=en) [Same Day Delivery](https://www.gohfr.com/same-day-delivery?hsLang=en) [Scheduled Delivery](https://www.gohfr.com/scheduled-delivery?hsLang=en) [HIPAA-Compliant Medical Courier](https://www.gohfr.com/services/hipaa-compliant-medical-courier?hsLang=en)[3PL Partner](https://www.gohfr.com/services/3pl-courier-partner?hsLang=en) [Industries](https://www.gohfr.com/services/3pl-courier-partner?hsLang=en)[Healthcare](https://www.gohfr.com/industries/healthcare?hsLang=en) [Pharmacy](https://www.gohfr.com/industries/pharmacy?hsLang=en) [Medical Devices](https://www.gohfr.com/industries/medical-devices?hsLang=en) [Professional Services](https://www.gohfr.com/industries/professional-services?hsLang=en) [Corporate](https://www.gohfr.com/industries/corporate?hsLang=en) [Retail](https://www.gohfr.com/industries/retail?hsLang=en) [Industrial & Equipment Parts Courier](https://www.gohfr.com/industries/industrial-equipment?hsLang=en) [Service Areas](https://www.gohfr.com/service-areas?hsLang=en) About GOHFR [Why Gohfr](https://www.gohfr.com/why-gohfr?hsLang=en) [Insights](https://www.gohfr.com/blog?hsLang=en) [Become A Driver ](https://www.gohfr.com/become-a-driver?hsLang=en) [Driver FAQs](https://www.gohfr.com/driver-faqs?hsLang=en) [Code of Conduct ](https://www.gohfr.com/standard-of-conduct?hsLang=en) Account & Support [Schedule a Delivery](https://gds.gohfr.com/) [Business Account Inquiry](https://www.gohfr.com/contact-us?hsLang=en) [Login](https://gds.gohfr.com/) [Contact](https://www.gohfr.com/contact-us?hsLang=en) [FAQs](https://www.gohfr.com/customer-faqs) 2000-2026 All Rights Reserved. [Privacy Policy.](https://www.gohfr.com/privacy-policy?hsLang=en) [Terms of Use](https://www.gohfr.com/terms-of-use?hsLang=en). [App & Driver Terms](https://www.gohfr.com/app-driver-terms?hsLang=en). [Cargo Claims Policy](https://www.gohfr.com/cargo-claims-policy?hsLang=en). ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Gohfr sets up each customer with their own account so it can understand and meet their delivery needs. There are no setup fees or annual fees — customers only pay for what they use. Email support@gohfr.com to get connected with a representative." }, "name" : "How can I access the Gohfr platform for deliveries?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Gohfr runs on the gig economy model, maintaining a network of drivers across local cities who accept and complete delivery requests. Vehicles range from standard cars and SUVs to pickup trucks, and most packages fit in the front or back seat of a typical vehicle." }, "name" : "How does Gohfr operate?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Gohfr maintains safety in two ways. First, every Partner Driver must pass a background check and motor vehicle record (MVR) check, hold an active U.S. driver's license, and carry active motor vehicle insurance. Second, Gohfr carries its own business insurance including cargo insurance covering shipments up to $25,000 USD." }, "name" : "How does Gohfr maintain safety and security?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Customers can track packages at every step through account alerts and real-time notifications, and can view signature and photo confirmation once the delivery is complete." }, "name" : "Can I track my package throughout the delivery process?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Gohfr uses a dynamic pricing model based on three factors: the delivery time window, package size, and travel distance. The price shown at checkout is the final price with no hidden fees or add-on charges. Customers can sign up for a free account to get an instant cost estimate for any standard delivery." }, "name" : "How much does it cost to send a standard delivery request via the Gohfr Delivery System?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Customers can pay by credit card directly inside the Gohfr app, or set up recurring invoicing for ongoing business delivery needs." }, "name" : "Does Gohfr offer the ability to be set up on recurring invoicing?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Gohfr serves a growing list of markets including San Antonio, Austin, Dallas/Fort Worth, Tyler, Corpus Christi, and McAllen in Texas; Oklahoma City and Tulsa in Oklahoma; Pensacola, Florida; and Honolulu, Hawaii." }, "name" : "What locations and cities does Gohfr currently provide delivery service in?" } ] } ```