Customer FAQ’S

We want to ensure that we understand and meet our customer’s needs; therefore, we take the time to set up each customer with their own account. There are no set up fees or annual fees associated with opening a Gohfr account; you only pay for what you use. For more information on opening a Gohfr account, please contact us at support@gohfr.com and a representative will contact you as soon as possible.

Gohfr is harnessing the power and speed of the gig economy and maintains a network of drivers throughout local cities to accept and make deliveries. Vehicle sizes range from standard cars, and SUV’s to pickup trucks. High majority of package deliveries will fit in the front and or back seat of most vehicles.

Two ways. First, all of our Partner Drivers must undergo and pass a background and MVR check, must have an active U.S. driver’s license, and carry active motor vehicle insurance.
Secondly, Gohfr carries and maintains the necessary business insurance policies including Cargo Insurance which insures all cargo for up to $25,000 USD.

Yes, the Gohfr platform allows for Customer’s to view and track their packages throughout each step of the delivery process, through account alerts and real time tracking. Customers are also have the ability to view signature and picture confirmations to ensure successful delivery.

The Gohfr Delivery System uses a dynamic pricing model that calculates your delivery cost based on three main factors: the delivery time window, package size, and travel distance. With Gohfr, the price you see is the final price—no add-ons, extra charges, or hidden fees, ever. Enjoy straightforward, transparent pricing every time you order.

For an instant cost estimate, sign up for a free Gohfr account and enter your pickup and delivery addresses. See your exact price for a standard delivery—quick, easy, and commitment-free.

Yes, Gohfr offers its customers the ability to pay via credit card inside the Gohfr App or to set up reoccurring invoicing.